FAQ
If you are in need of urgent help, please see the first answer.
Click here for a direct link to our Whatsapp
What do I do if I find an injured animal?
For smaller animals, like hedgehogs, amphibians and birds:
- Find a secure box, or container that the animal cannot escape from.
- Put the animal(s) inside the container and place in a quiet, cool room where they are out of reach of children, pets and others.
- Wait for further advice
Bigger animals, such as foxes and badgers:
These are higher risk animals and post a greater threat when it comes to causing injury to you, others and themselves.
Please call for advice and/or where to take larger animals and immediate assistance/instructions via telephone.
Each rescue is different and we urge you to read the below for more information on what to do in these situations.
Can I take an animal home and treat it there?
We urge you not to take wildlife home under any circumstances.
Wild animals are just that - Wild.
Without proper equipment, knowledge, tools and facilities, you are putting the animal and yourself at serious risk.
We appreciate you trying to do the right thing and for caring, but please let us help for the best outcome.
If you would like an update on any animal you bring in, we are more than happy to do this and send you pictures/release videos when applicable.
I don't have transport. What do I do?
We can arrange collection if you are without a vehicle, or access to transport.
If you are able to ask a friend/family member/neighbour, etc for transport please do.
I cannot get through via a telephone call. What do I do?
If you are unable to get through via telephone, please send a message to our Business Whatsapp with the following information:
- Type of animal/ animals
- Injury/Injuries
- A photo of the animal/animals
- Your current location
- If you are able to transport
- Area found
- Any other information you feel is relevant
For non-emergencies, please send the following information to the Business Whatsapp account for further advice.
The number is: 07704 178886
Or you can click here for a direct link to our Whatsapp
This frees up time for more time sensitive emergencies.
IMPORTANT
Do not give animals food or water unless otherwise advised.
If you find a hoglet, or hoglets (baby hedgehog)
do not disturb the mother or go near the babies/mother should they be together. Unless in a life threatening emergency.
Ensure you handle baby hedgehogs with gloves and secure them in a seperate box to the mother, or any other adult hedgehogs.
You would be advised of the proper method of approach, depending on the situation.
Do not attempt to handle or move larger types of animals without prior experience and proper equipment.
If you are in a road, or somewhere where it is unsafe for you and anyone around you, please move your vehicle, passengers and yourself to a safe area where you are not in danger. Even if the animal is at risk.
We take public safety extremely seriously and urge you to be aware of your surroundings and keep yourself, your possessions and others safe.
We cannot take responsibility if anything that happens to you, anyone around you, your vehicle or anything else should you choose to ignore this.